The shipping fee will be refunded once the returned item has arrived. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. * Shipping fee for any return caused by our fault will be paid by the company. *Please include all contents of the original package and free gifts (if applicable) in your return packaging. The item(s) must be sent in their original packaging and unworn. *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. Returns that are shipped to us without any prior consent are not accepted. *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Also, you need to include a note of your order number, name, and user ID. (3) Items returned must be in their original condition, which includes tags and any packaging. (2) A customer service representative will be in contact to assist you by email or phone. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. **Return Instructions (1) Post a return request on our Return forum within three days of receipt. 2) We accept return(s) if: -you receive a product different from your order or -you receive a defective product. 1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay or -the ordered item is out of stock. Refunds are issued once the returned products clear our inspection. Requirements: Please take into consideration that we only accept qualifying returns but not exchanges. “It’s the hardest thing anyone has to deal with.1. “Ultimately I will never be able to stop this from happening but the more support groups we can set up and put things in place like the stickers the better it will be,” Millie says. She hopes to raise enough money to pay for a counsellor to help families when a baby dies. The brave mum, who was able to take Callie home, has also set up a charity in Skye’s honour, The Skye High Foundation. The stickers are now being used at the hospital where she delivered her girls. Millie started fundraising for purple butterfly stickers to help identify when a baby is part of a multiple loss so other families, visitors, volunteers and staff are aware. A simple sticker would have avoided that entire situation.” “I didn’t have the heart to tell them what had happened. I ran out (of) the room in tears and they had no idea why. “They weren’t to know that I did at one point have two. But the comment nearly broke me. “A parent of twins turned to me, when their babies were crying, and said, ‘You are so lucky you just have one’,” she says. This is the one moment I wish I had seen.”ĭespite having time to prepare for the moment she would have to say goodbye to Skye, an innocent comment which followed from a fellow mum of twins proved too much to bear for a heartbroken Millie. “I wasn’t able to go as I’d had an emergency c-section and was bed-bound. “Lewis took Skye to see Callie (who was in the intensive care unit) and put them together in the incubator together just before she passed away,” Millie says. Despite being told Skye would not move or make a noise, she came out crying. And, instead of minutes, Skye lived for three hours allowing her parents time to cuddle her and even introduce her to her sister.
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